Privacy Policy
Your privacy matters to us at Logicalneuronnet
Effective Date: March 15, 2025
Introduction and Scope
At Logicalneuronnet, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices for logicalneuronnet.com and our programming education services.
We operate from Taiwan and serve students worldwide who are interested in learning programming fundamentals. This policy applies to all interactions you have with our website, educational materials, and communication channels.
By using our services or providing us with your information, you agree to the practices described in this policy. We've written this in plain language because privacy shouldn't be confusing.
Information We Collect
We collect information to provide better educational experiences and communicate effectively with our students. Here's what we typically gather:
Contact Information
Your name, email address, phone number, and mailing address when you inquire about our programs or register for courses.
Educational Background
Information about your current skill level, programming experience, and learning goals to customize your educational journey.
Technical Data
Your IP address, browser type, device information, and website usage patterns to improve our platform and troubleshoot issues.
Communication Records
Messages you send us through contact forms, emails, or phone calls to provide support and track our conversations.
How We Collect This Information
Most information comes directly from you when you fill out forms, send us messages, or register for our programs. We also collect some technical information automatically when you visit our website through standard web technologies.
We don't use hidden tracking methods or collect sensitive personal information like financial data, health records, or detailed demographic information unless specifically needed for educational purposes.
How We Use Your Information
We use your information for legitimate educational and business purposes:
- Providing programming education services and course materials
- Communicating about your enrollment, class schedules, and educational progress
- Answering your questions and providing technical support
- Improving our website functionality and user experience
- Sending educational updates and information about new programming courses
- Maintaining records required by Taiwan educational regulations
- Protecting against fraud and ensuring platform security
We don't sell your personal information to third parties or use it for unrelated marketing purposes. Everything we do with your data connects back to providing quality programming education or improving our services.
Information Sharing and Disclosure
We're selective about sharing your information and only do so when necessary:
Service Providers
We work with trusted companies that help us operate our educational platform, such as email service providers, web hosting companies, and learning management systems. These providers can only use your information to deliver services on our behalf.
Legal Requirements
We may disclose information when required by Taiwan law, court orders, or regulatory requirements. We'll notify you about such requests unless legally prohibited from doing so.
Business Transfers
If Logicalneuronnet is acquired or merged with another company, your information may be transferred as part of that transaction. We'll notify you before this happens and explain any changes to how your data is handled.
We never sell personal information to data brokers or use it for advertising purposes unrelated to our educational services.
Data Security Measures
We take protecting your information seriously and use multiple layers of security:
Technical Safeguards
- SSL encryption for all data transmitted to and from our website
- Regular security updates and patches for all systems
- Secure data storage with access controls and monitoring
- Regular backups stored in secure, encrypted formats
Administrative Controls
- Limited access to personal information on a need-to-know basis
- Regular staff training on privacy and data protection practices
- Clear policies for handling and disposing of personal information
- Incident response procedures for potential security breaches
While we implement strong security measures, no system is completely immune to risks. We continuously monitor and improve our security practices to protect against evolving threats.
Your Privacy Rights
You have important rights regarding your personal information:
- Access: Request copies of the personal information we have about you
- Correction: Ask us to correct any inaccurate or incomplete information
- Deletion: Request deletion of your personal information (with some limitations)
- Restriction: Ask us to limit how we use your information
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to certain uses of your information
Data Retention Periods
We keep your information only as long as needed for legitimate educational and business purposes:
Active Student Records
Maintained throughout your enrollment and for three years after course completion for educational records and support purposes.
Communication Records
Email correspondence and support tickets kept for two years to maintain service quality and resolve any follow-up questions.
Website Analytics
Anonymous usage data retained for 18 months to analyze website performance and improve user experience.
Legal Compliance
Some records may be kept longer when required by Taiwan educational regulations or other legal obligations.
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases, though we may need to keep some records for legal compliance.
International Data Transfers
Since we serve students from different countries, your information may be transferred outside Taiwan. When this happens, we ensure appropriate safeguards are in place:
- Transfers only to countries with adequate data protection laws
- Contractual agreements requiring recipients to protect your information
- Regular monitoring of how transferred data is handled
- Clear documentation of all international data transfers
Most of our data processing occurs within Taiwan or countries with strong privacy protections. We avoid transferring data to regions with inadequate privacy frameworks.
Cookies and Website Analytics
Our website uses cookies and similar technologies to function properly and provide better user experiences:
Essential Cookies
These cookies are necessary for basic website functionality, such as remembering your login status and maintaining security. You cannot opt out of these cookies while using our services.
Analytics Cookies
We use analytics tools to understand how visitors use our website, which pages are most helpful, and where we can make improvements. This information is collected anonymously and helps us create better educational resources.
Managing Cookie Preferences
You can control cookie settings through your browser preferences. However, disabling certain cookies may limit some website functionality. We don't use tracking cookies for advertising or share cookie data with third-party advertisers.
Changes to This Privacy Policy
We occasionally update this privacy policy to reflect changes in our practices, services, or legal requirements. When we make significant changes, we'll notify you by:
- Posting the updated policy on our website with a new effective date
- Sending email notifications to registered users about important changes
- Providing reasonable notice before changes take effect
We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our services after policy changes indicates your acceptance of the updated terms.
Privacy Questions and Requests
Have questions about this privacy policy or want to exercise your privacy rights? We're here to help.
Include "Privacy Request" in your subject line for faster processing
Available Monday-Friday, 9 AM - 5 PM Taiwan time
325, Taiwan, Taoyuan City, Longtan District
Longyuan Rd, 85號1樓
We typically respond to privacy requests within 5-7 business days. For complex requests, we may need additional time but will keep you informed of our progress.